Privacy Policy

Who we are

Simplify Real Estate provides property education, strategy and advisory services in Victoria, Australia.

This Privacy Policy explains how we collect, use, disclose and manage personal information when you use our website, request information from us, purchase or participate in our courses or services, or otherwise interact with Simplify Real Estate.

For privacy enquiries, requests or complaints, you can contact us at: adam@simplifyrealestate.com.au

What personal information we collect

The personal information we collect depends on how you interact with us.

Free guides and resources

When you request a free guide or other resource, we may collect your:

• first and last name;
• email address;
• postcode;
• whether you are buying, selling or both; and
• the date and details of your consent to receive communications from us.

Course waitlist

When you join a course waitlist, we may collect your:

• first name;
• email address; and
• the date and details of your consent to receive communications from us.

Discovery calls and strategy sessions

When you request a discovery call, strategy session or other appointment, we may collect your:

• name;
• email address;
• phone number, if provided;
• preferred appointment times; and
• any information you choose to include in your message or enquiry.

Course purchases and membership

When you purchase or access The Buyers Blueprint or another Simplify Real Estate product or service, we may collect your:

• name;
• email address;
• mobile number;
• whether you are buying, selling or both;
• purchase and transaction information; and
• information necessary to create and administer your account and provide access to the product or service you purchased.

Where you provide a mobile number as part of your membership or account, it is not displayed to other members unless we expressly tell you otherwise and you choose to make it available.

Payment information

Payments are processed by Stripe.

Simplify Real Estate does not directly receive or store your full payment card details through this website. Stripe processes payment information in accordance with its own terms and privacy practices.

We may receive information relating to your transaction, such as payment status, transaction identifiers, the amount paid and other information necessary to administer your purchase.

How we collect personal information

We generally collect personal information directly from you when you:

• use our website;
• complete a form;
• request a guide or resource;
• join a waitlist;
• contact us;
• book a call or session;
• purchase a product or service;
• create or use an account; or
• participate in our course, community or services.

We may also receive information from service providers we use to operate our business, such as our payment, website, email and technology providers.

How we use your personal information

We may use your personal information to:

• provide guides, resources or information you request;
• process and administer purchases;
• provide access to courses, communities and other services;
• create and manage your account;
• arrange discovery calls, strategy sessions and other appointments;
• communicate with you about products or services you have purchased;
• respond to questions, enquiries and support requests;
• maintain records relating to your interactions and purchases;
• operate, maintain and improve our website, courses and services;
• comply with our legal and regulatory obligations; and
• send marketing or promotional communications where you have consented to receive them or where otherwise permitted by law.

We do not sell your personal information.

We do not provide your personal information to third parties for their own independent marketing purposes.

Marketing communications

Where you have agreed to receive communications from us, we may send you information about Simplify Real Estate, The Buyers Blueprint and other related products, services, resources or updates that we think may be relevant to you.

You can unsubscribe from marketing communications at any time by using an unsubscribe facility provided in the communication or by contacting us at adam@simplifyrealestate.com.au.

Unsubscribing from marketing communications will not prevent us from sending communications that are reasonably necessary to provide a product or service you have purchased, administer your account, respond to you or otherwise manage our relationship with you.

When we disclose personal information

We may disclose personal information to third-party service providers where reasonably necessary to operate our business and provide our products and services.

These may include providers that assist us with:

• website and database hosting;
• email delivery and communications;
• payment processing;
• course and membership technology;
• appointment scheduling;
• analytics and website functionality; and
• professional, technical or administrative services.

Our current service providers include Supabase, which we use for data storage and related technology services, Resend, which we use for email delivery, and Stripe, which processes payments.

These providers process information on our behalf or in connection with the services they provide to us and may have their own privacy policies and legal obligations.

We may also disclose personal information where required or authorised by law, or where reasonably necessary to establish, exercise or defend our legal rights.

Overseas storage and processing

Some of the third-party service providers we use may store or process personal information outside Australia.

This means your personal information may be transferred to, stored in or processed in jurisdictions outside Australia as part of providing those services.

Where required by applicable law, we take reasonable steps in relation to the handling of personal information by service providers we engage.

Because the locations used by technology providers may change from time to time, you may contact us at adam@simplifyrealestate.com.au if you would like further information about the location of your personal information.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no website, database, electronic transmission or online storage system can be guaranteed to be completely secure.

If we become aware of a data breach involving personal information, we will assess and respond to it in accordance with our legal obligations.

How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our products and services, maintain appropriate business and transaction records, and comply with applicable legal, accounting and regulatory requirements.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal requirements that require or permit us to retain it.

Accessing and correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Please send requests to: adam@simplifyrealestate.com.au

We may need to verify your identity before providing access to or making changes to personal information.

There may be circumstances in which we are permitted or required by law to refuse or limit access. Where applicable, we will explain our reasons.

Requests to delete information

You may ask us to delete personal information we hold about you.

We will consider and respond to your request in accordance with applicable law.

In some circumstances, we may need or be permitted to retain certain information, including where it is reasonably required for legal, regulatory, accounting, fraud prevention, dispute resolution or legitimate record-keeping purposes.

Third-party websites and services

Our website or communications may contain links to websites or services operated by third parties.

Simplify Real Estate is not responsible for the privacy practices of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal information to a third party.

Complaints

If you believe we have mishandled your personal information or have concerns about our privacy practices, please contact us at: adam@simplifyrealestate.com.au

Please provide sufficient information for us to understand and investigate your concern.

We will take reasonable steps to investigate and respond to privacy complaints.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices or legal obligations.

The current version will be published on our website together with the date it was last updated.

Contact us

For questions, requests or complaints relating to privacy, please contact:

Simplify Real Estate
ABN: 90 634 484 585
Email: adam@simplifyrealestate.com.au